Privacy Policy

Qwerty Fix is a phone and device repair shop located at:
325 Rue Benjamin-Sulte
Laval, QC H7M 1Y4

If you have questions about how we handle your personal information, email us at qwertymobilekn@gmail.com.

Privacy Officer: the owner of Qwerty Fix.

When you fill out a form, book an appointment or message us, you may give us:

• Your name
• Your phone number
• Your email address, if you provide it or if the booking tool asks for it
• Your device type and model
• A description of the problem or request
• Anything else you choose to send us, such as a company name or a number of devices

We use this information only to:

• Answer your request
• Book an appointment
• Prepare or carry out a repair
• Follow up on a repair or service request

We do not sell your personal information and we do not use it for online targeted advertising.

These services handle information for us, outside Quebec, including in the United States:

• Cloudflare — website hosting and audience measurement: receives your IP address and technical details each time a page loads
• Formspree — receives the forms you send us
• Acuity Scheduling / Squarespace — appointment booking
• Meta / Facebook Messenger — messages

Qwerty Fix does not use advertising cookies or retargeting tools. We use Cloudflare Web Analytics to obtain aggregate statistics about website traffic and performance. This service operates without cookies or browser storage and provides us with aggregate data rather than individual visitor tracking.

If we later introduce other measurement tools that require your consent, we will update this policy and implement the appropriate consent mechanism before activating them.

Our home page shows an embedded Google map of the shop location. It loads automatically: your browser then contacts Google, which receives your IP address and technical details about your browser, and handles that information outside Quebec. Nothing you send us is shared with Google.

We keep personal information only as long as we reasonably need it for the purposes above, and to meet our legal obligations, such as tax or warranty records. After that, we delete or anonymize it.

You can ask us for access to your personal information, ask us to correct it or delete it where the law allows, or withdraw your consent. If the legal conditions are met, you can also ask for the information you gave us in a structured, commonly used electronic format.

Write to the email address above; we answer within 30 days, as the law requires. If you are not satisfied with our answer, you can contact the Commission d'accès à l'information du Québec.

We take reasonable steps to protect the information you share with us, and we limit access to the people who need it to handle your request.